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Last updated: March 21, 2026

Coordination Services Agreement

Version: 3.0
Effective Date: March 1, 2026
Last Updated: February 27, 2026

COORDINATION SERVICES AGREEMENT

This Coordination Services Agreement ("Agreement") is entered into between:

By checking the acceptance box at checkout or signing below, you agree to the following terms:

1. Service Tiers

Platform offers two coordination-based service tiers. Both include $0 coordination fee — coordination is included as part of the service.

1.1 Assisted (Bring Your Own Installer)

For customers who have their own installer and want materials plus basic coordination:

Included Services:

What's NOT Included:

1.2 Full Service (Platform-Certified Installation)

For customers who want a platform-certified installer with quality guarantees and metrics tracking:

Included Services:

Requirements:

2. Credential Verification Process

2.1 Customer Provides Installer Contact (Assisted Tier)

When you select the Assisted tier, you provide:

Important: You do NOT submit installer credentials on their behalf. The installer submits their own credentials directly via a secure link.

2.2 Platform Contacts Installer

Platform sends installer a secure link to submit their own credentials:

  1. Documents installer uploads:

    • State contractor license
    • Liability insurance certificate ($1,000,000 minimum)
    • Workers' compensation certificate (if applicable)

  2. For Full Service tier only:

    • FCRA disclosure acknowledgment
    • Background check consent form

2.3 FCRA-Compliant Background Check (Full Service Only)

For the Full Service tier, the installer:

2.4 Verification Status

Platform notifies you of verification status:

2.5 Manual Verification Disclaimer

Verification is performed through manual document review. Platform verifies documents provided by the installer but does not guarantee their authenticity. Automated verification systems are not currently implemented.

3. Customer Responsibilities

3.1 Hiring and Supervising Your Installer (Assisted Tier)

If you selected the Assisted tier, you are solely responsible for:

  1. Selecting and hiring your installer — You choose the installer; Platform does not recommend, endorse, or assign installers
  2. Negotiating installation terms — Price, timeline, payment schedule, and scope of work are between you and your installer
  3. Supervising installation quality — You are responsible for inspecting work, approving completion, and addressing any issues with your installer
  4. Managing installer relationship — Any disputes, delays, or quality issues are handled directly between you and your installer

3.2 Full Service Tier — Platform Coordination

If you selected the Full Service tier:

  1. Platform assigns a Certified Installer based on geographic location, availability, and specialization
  2. You coordinate directly with the assigned installer for scheduling and site preparation
  3. You are still responsible for room preparation (clearing furniture, securing pets, providing access)
  4. Quality issues are tracked via the NCR process (see Section 6)

3.3 Coordinating Delivery

You must:

4. Installer Credential Verification

4.1 What Platform Verifies (Manual Document Review)

Platform verifies the following documents submitted directly by your installer:

  1. State Contractor License — Verify license number and status with state database
  2. Liability Insurance — Review insurance certificate for coverage amount ($1,000,000 minimum)
  3. Background Check (Full Service only) — Criminal history check via FCRA-compliant provider

4.2 What Platform Does NOT Verify

Platform does NOT:

4.3 No Warranty of Installer Quality

IMPORTANT DISCLAIMER:

Platform verifies credentials only (license, insurance, background check). Platform does NOT guarantee installer competence, quality of work, or installation outcomes. Customer is solely responsible for hiring, supervising, and managing their installer. Platform is NOT liable for installer negligence, property damage, personal injury, or substandard work.

If credential verification fails, you may:

  1. Find an alternate installer — Platform will verify new installer's credentials at no additional charge
  2. Wait for installer to resolve — Allow installer time to provide valid credentials

5. Pricing and Fees

5.1 No Coordination Fee

Both the Assisted and Full Service tiers have a $0 coordination fee. Coordination services are included as part of the Platform's service at no additional charge beyond the material cost.

5.2 Material Markup

Materials are sold at wholesale cost plus a markup that covers order processing, quality control, cutting diagram creation, specification packet preparation, delivery coordination, and credential verification.

Markup rate:

Tier Material Markup
Assisted (BYOI Basic) 15% over wholesale
BYOI Certified 15% over wholesale

All customers pay the same flat 15% markup over wholesale cost. There is no variable or "member" pricing. Installers enrolled in the Membership Program may earn a rebate based on their loyalty tier — see the Installer Membership Agreement for details. Installer rebates do not affect the price you pay.

5.3 What You Pay Platform

You pay Platform for:

5.4 Installer Payment via Escrow

For both Assisted and Full Service tiers, installation labor payment is handled through Platform's secure escrow system:

  1. At checkout: You pay the full order amount (materials + installation labor estimate)
  2. Materials are ordered and shipped from the mill
  3. Installation is completed by your installer
  4. Escrow auto-release: Payment for installation labor is released to the installer 3 calendar days after the scheduled installation date
  5. Reminder: You receive a reminder 1 day before the escrow auto-release, giving you the opportunity to report any issues

If you report issues before escrow release:

5.5 What You Pay Your Installer

Under the escrow model, you do not pay your installer directly. The Platform collects your payment at checkout and releases the installation labor portion to the installer after installation is completed and the escrow release period has passed.

5.6 Minimum Order Values

Tier Minimum Order
Assisted (BYOI) $400
Full Service (Certified) $400

Orders below these minimums cannot be processed.

6. Quality Management (Full Service Only)

6.1 Quality Management Agreement (QMA)

For Full Service orders, your installer signs a QMA agreeing to:

6.2 Non-Conformance Report (NCR) Process

If you experience quality issues with a Full Service installation:

  1. Submit NCR — Report issue via Platform within 30 days of installation
  2. Platform Reviews — We review documentation and contact installer
  3. Resolution Window — Installer has 10 business days to resolve
  4. Outcome Recorded — NCR resolution affects installer's quality metrics

Important: The NCR process is for documentation and quality tracking. Platform facilitates communication but does NOT act as arbitrator or mediator with binding authority.

6.3 Installer Metrics

Full Service customers can view installer's:

7. Dispute Resolution (Non-Binding Assistance Only)

7.1 Platform's Role in Disputes

If a dispute arises between you and your installer regarding the specification packet, delivery coordination, or installation quality, Platform will provide non-binding assistance only:

Platform will NOT:

7.2 Resolving Disputes with Your Installer

If you and your installer cannot resolve a dispute:

  1. Direct Negotiation — Attempt to resolve the issue directly with your installer
  2. Third-Party Mediation — Hire an independent mediator (customer and installer split cost)
  3. Small Claims Court — File a claim in small claims court in your jurisdiction
  4. Binding Arbitration — If your installer agreement includes arbitration, follow that process

Platform is NOT a party to disputes between you and your installer.

7.3 Platform Not Liable for Installation Issues

You acknowledge and agree that:

8. Customer Indemnification

8.1 You Indemnify Platform

You agree to indemnify, defend, and hold harmless Carpet Installers Direct, its owners, employees, and agents from any claims, lawsuits, damages, or expenses (including attorney fees) arising from:

  1. Your installer's acts or omissions (negligence, property damage, personal injury, etc.)
  2. Disputes between you and your installer regarding installation quality, payment, or timeline
  3. Your installer's violation of building codes, licensing requirements, or industry standards
  4. Your failure to supervise or manage your installer
  5. Any misrepresentation you make to Platform about your installer

8.2 Installer is NOT Platform's Agent

You acknowledge that:

9. Liability Limitations

9.1 Platform's Maximum Liability

Platform's total liability under this Agreement is limited to the amount you paid for materials (wholesale cost + markup + shipping).

Platform is NOT liable for:

9.2 No Guarantees or Warranties

Platform makes NO guarantees or warranties regarding:

The only warranty is the manufacturer's warranty on the carpet materials (see Section 10).

10. Materials Warranty and Returns

10.1 Manufacturer's Warranty

Carpet materials are covered by the manufacturer's warranty only (typically 1–10 years depending on product). Warranty covers:

Warranty does NOT cover:

10.2 Return Policy for Materials

You may return materials for a refund if:

  1. Manufacturing defect discovered within 30 days of delivery (not installation errors)
  2. Wrong product shipped (Platform error)
  3. Damaged in shipping (reported within 48 hours of delivery)

Return policy does NOT cover:

10.3 No Refunds for Installation Issues

Platform does NOT provide refunds for installation issues, including:

Your recourse is against your installer or your installer's insurance, NOT Platform.

11. Independent Contractor Relationship

11.1 Your Installer is NOT Platform's Employee

You acknowledge that:

11.2 Worker Classification

For tax and legal purposes:

12. Data Privacy and Communications

12.1 Information Sharing

By accepting this Agreement, you consent to Platform sharing the following information with your installer:

Platform will NOT share:

12.2 Installer Credential Submission

Your installer submits their own credentials directly to Platform via a secure link. You represent that:

13. Cancellation and Refunds

13.1 Customer May Cancel

You may cancel this Agreement:

13.2 Platform May Terminate

Platform may terminate this Agreement if:

If Platform terminates for your breach, no refund is provided.

14. Modifications and Amendments

14.1 Contract Changes

Platform may update this Agreement by:

  1. Posting the updated version at [website URL]
  2. Incrementing the version number
  3. Notifying you via email if you have an account

Continued use of coordination services after changes indicates acceptance.

14.2 No Verbal Modifications

This Agreement may NOT be modified by verbal agreements, emails, or phone calls. Only written amendments signed by both parties are binding.

15. Governing Law

This Agreement is governed by Georgia law. Any disputes between you and Platform (not between you and your installer) will be resolved in Georgia courts or via arbitration (see Dispute Resolution & Arbitration Agreement).

16. Entire Agreement and Severability

16.1 Entire Agreement

This Agreement, together with:

constitutes the entire agreement between you and Platform regarding coordination services.

16.2 Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full effect.

17. Contact Information

For questions about this Agreement or coordination services:

Carpet Installers Direct
Email: legal@carpetinstallersdirect.com
Phone: [Phone Number]
Address: [Physical Address, Georgia]
Business Hours: Monday–Friday, 9 AM – 5 PM EST

18. Acknowledgment and Acceptance

By checking the acceptance box at checkout, you acknowledge that:

  1. ✅ You have read and understood this entire Agreement
  2. ✅ You understand Platform verifies credentials only, NOT installer competence
  3. ✅ You understand Platform does NOT guarantee installation quality
  4. ✅ You are solely responsible for hiring, supervising, and managing your installer (Assisted tier) or coordinating with the assigned installer (Full Service tier)
  5. ✅ You indemnify Platform from claims arising from your installer's acts
  6. ✅ Your recourse for installation issues is against your installer, NOT Platform
  7. ✅ You understand the escrow payment model — installation labor is released to installer 3 days after scheduled installation date
  8. ✅ You agree to resolve disputes with Platform via arbitration (see Dispute Resolution Agreement)
  9. ✅ Your installer will submit their own credentials via secure link (FCRA compliant)
  10. ✅ For Full Service: You understand the QMA and NCR process

CRITICAL DISCLAIMER — READ CAREFULLY:

Carpet Installers Direct verifies installer credentials ONLY (license, insurance, background check for Full Service tier). Verification is performed through manual document review. We do NOT guarantee installer competence, quality of work, or installation outcomes. Customer is solely responsible for hiring, supervising, and managing their installer. Carpet Installers Direct is NOT liable for installer negligence, property damage, personal injury, or substandard work. Customer indemnifies Platform from all claims arising from installer's acts or omissions.

Effective Date: March 1, 2026
Version: 3.0
Document ID: COORD-SVC-AGR-2026-v3.0

Attorney Review Notes

⚠️ IMPORTANT: This document should be reviewed by a Georgia-licensed attorney before use. Key areas requiring review:

  1. Escrow model compliance — Verify 3-day auto-release escrow complies with Georgia money transmission laws
  2. Indemnification clause (Section 8) — Ensure enforceable under Georgia law
  3. Liability limitations (Section 9) — Verify caps are reasonable and enforceable
  4. Independent contractor classification (Section 11) — Confirm language aligns with DOL tests, particularly for Full Service tier where Platform assigns the installer
  5. Arbitration integration (Section 15) — Ensure consistent with separate Arbitration Agreement
  6. Consumer protection compliance — Verify meets Georgia Fair Business Practices Act requirements
  7. FCRA compliance — Verify credential verification process meets FCRA requirements
  8. Fixed markup disclosure (Section 5.2) — Confirm flat 15% markup and installer rebate structure are adequately disclosed

Recommended attorney budget: $300–500 for Coordination Services Agreement review