BYOI Coordination Agreement

Version: 2.0
Effective Date: December 29, 2025
Last Updated: December 29, 2025

BRING YOUR OWN INSTALLER COORDINATION AGREEMENT

This Bring Your Own Installer Coordination Agreement ("Agreement") is entered into between:

• Carpet Installers Direct ("Platform," "we," "us," or "our"), a Georgia-based business located at [Address], and
• You ("Customer," "you," or "your"), the individual or entity purchasing carpet materials and coordination services

By checking the acceptance box at checkout or signing below, you agree to the following terms:

1. Service Tiers

1.1 BYOI Basic ($99 Coordination Fee)

For customers who want basic coordination services with credential verification:

Included Services:

• Professional specification packet (cutting diagram, installation instructions, material specs)
• Delivery scheduling and coordination
• Installer credential verification (license and insurance)
• Up to three (3) email support inquiries
• Materials at mill cost + 10% markup

What's NOT Included:

• Background check verification
• Quality Management Agreement (QMA)
• Non-Conformance Report (NCR) process
• Access to Certified Installer network

1.2 BYOI Certified ($149 Coordination Fee)

For customers who want enhanced coordination with a verified, background-checked installer:

Included Services:

• Everything in BYOI Basic, PLUS:
• Background check verification (FCRA-compliant)
• Quality Management Agreement (QMA) between customer and installer
• Access to Non-Conformance Report (NCR) process for quality issues
• Installer quality metrics visibility (job count, NCR rate, rating)
• Materials at mill cost + 10% markup

Requirements:

• Installer must be Certified (or in process of becoming Certified)
• Installer must complete credential submission via secure link
• Installer must sign QMA for each project

2. Credential Verification Process

2.1 Customer Provides Installer Contact

When you select a BYOI tier, you provide:

• Installer's full name
• Installer's phone number
• Installer's email address

Important: You do NOT submit installer credentials on their behalf. The installer submits their own credentials directly via a secure link.

2.2 Platform Contacts Installer

Platform sends installer a secure link to submit their own credentials:

1. Documents installer uploads:

   • State contractor license
   • Liability insurance certificate ($1,000,000 minimum)
   • Workers' compensation certificate (if applicable)

2. For BYOI Certified only:

   • FCRA disclosure acknowledgment
   • Background check consent form

2.3 FCRA-Compliant Background Check (BYOI Certified Only)

For BYOI Certified tier, the installer:

• Receives standalone FCRA disclosure document
• Provides explicit written consent before background check
• Has right to dispute inaccurate information
• Receives copy of report if adverse action is taken

2.4 Verification Status

Platform notifies you of verification status:

• ✅ Verified - Installer credentials confirmed
• ⏳ Pending - Awaiting installer credential submission
• ❌ Unable to Verify - Credentials could not be verified

3. Customer Responsibilities

3.1 Hiring and Supervising Your Installer

You are solely responsible for:

1. Selecting and hiring your installer - You choose the installer; Platform does not recommend, endorse, or assign installers
2. Negotiating installation terms - Price, timeline, payment schedule, and scope of work are between you and your installer
3. Supervising installation quality - You are responsible for inspecting work, approving completion, and addressing any issues with your installer
4. Paying your installer directly - Platform does not collect or disburse payments to your installer
5. Managing installer relationship - Any disputes, delays, or quality issues are handled directly between you and your installer

3.2 Providing Installer Contact Information

You must provide:

• Installer's full name and business name (if applicable)
• Installer's phone number and email

Important: Providing this information does NOT make your installer a Platform contractor. Your installer works for you, not the Platform.

3.3 Coordinating Delivery

You must:

• Confirm a delivery date that works for both you and your installer
• Ensure someone is available to receive the carpet delivery
• Inspect materials upon delivery for shipping damage (report within 48 hours)
• Store materials properly until installation (dry, climate-controlled location)

4. Installer Credential Verification

4.1 What Platform Verifies

Platform verifies the following documents submitted directly by your installer:

1. State Contractor License - Verify license number and status with state database
2. Liability Insurance - Review insurance certificate for coverage amount ($1,000,000 minimum)
3. Background Check (BYOI Certified only) - Criminal history check via FCRA-compliant provider

4.2 What Platform Does NOT Verify

Platform does NOT:

• ❌ Verify installer competence, skill level, or quality of past work
• ❌ Check references or review past customer complaints
• ❌ Inspect installer's tools, equipment, or work methods
• ❌ Guarantee installer is properly licensed for your specific project type
• ❌ Guarantee insurance policy covers your specific project

4.3 No Warranty of Installer Quality

IMPORTANT DISCLAIMER:

Platform verifies credentials only (license, insurance, background check). Platform does NOT guarantee installer competence, quality of work, or installation outcomes. Customer is solely responsible for hiring, supervising, and managing their installer. Platform is NOT liable for installer negligence, property damage, personal injury, or substandard work.

If credential verification fails, you may:

1. Proceed with BYOI Basic - Accept reduced verification and full responsibility
2. Find an alternate installer - Platform will verify new installer's credentials at no additional charge
3. Wait for installer to resolve - Allow installer time to provide valid credentials

5. Coordination Fees

5.1 BYOI Basic Fee

The BYOI Basic Coordination Fee is $99 (flat fee), paid at checkout.

Includes:

• Specification packet delivery
• Delivery scheduling and tracking
• Credential verification (license, insurance)
• Up to three (3) email support inquiries

5.2 BYOI Certified Fee

The BYOI Certified Coordination Fee is $149 (flat fee), paid at checkout.

Includes everything in Basic, plus:

• Background check verification
• Quality Management Agreement (QMA)
• Non-Conformance Report (NCR) process
• Installer quality metrics visibility

5.3 What Fees Do NOT Cover

Coordination Fees do NOT cover:

• Installation work (you pay your installer directly)
• Rush delivery or expedited shipping (separate charges apply)
• More than three (3) assistance emails ($25 per additional inquiry)
• Binding mediation or arbitration

5.4 Non-Refundable

The Coordination Fee is non-refundable once the specification packet has been delivered, except:

• Materials are not delivered due to Platform error
• Platform fails to provide the coordination services described
• You cancel your order within 24 hours of purchase (before spec packet is sent)

6. Quality Management (BYOI Certified Only)

6.1 Quality Management Agreement (QMA)

For BYOI Certified orders, your installer signs a QMA agreeing to:

• Complete installation per industry standards
• Address quality issues reported via NCR process
• Maintain communication with customer and Platform
• Respond to NCR within 48 business hours

6.2 Non-Conformance Report (NCR) Process

If you experience quality issues with a BYOI Certified installation:

1. Submit NCR - Report issue via Platform within 30 days of installation
2. Platform Reviews - We review documentation and contact installer
3. Resolution Window - Installer has 10 business days to resolve
4. Outcome Recorded - NCR resolution affects installer's quality metrics

Important: NCR process is for documentation and quality tracking. Platform does NOT mediate disputes, judge quality, or force rework.

6.3 Installer Metrics

BYOI Certified customers can view installer's:

• Total jobs completed through Platform
• NCR rate (percentage of jobs with quality issues)
• Average customer rating

7. Materials Pricing and Payment

7.1 Material Markup

Materials are sold at mill cost + 10% markup for both BYOI tiers.

Price Transparency: The 10% markup covers:

• Order processing and quality control
• Professional cutting diagram creation
• Specification packet preparation
• Delivery coordination services
• Credential verification

7.2 Payment

You pay Platform for:

• Materials (mill cost + 10%)
• Coordination Fee ($99 or $149)
• Shipping cost (carrier rates, no markup)

You pay your installer directly for:

• Installation labor
• Any additional materials (padding, adhesive, etc.) not purchased through Platform
• Furniture moving, carpet removal, or other services

7.3 Materials Payment Terms

• Payment due at checkout (via credit card, debit card, or ACH)
• Materials payment is processed through Stripe (PCI-DSS compliant)
• No payment is made to your installer through Platform

8. Dispute Resolution (Non-Binding Assistance Only)

8.1 Platform's Role in Disputes

If a dispute arises between you and your installer regarding the specification packet or delivery coordination, Platform will provide non-binding assistance only:

• Platform may send up to two (2) clarification emails explaining what the specification packet says
• Platform may clarify delivery dates or tracking information
• Platform may explain industry-standard installation practices (informational only)

Platform will NOT:

• ❌ Judge who is "right" or "wrong" in the dispute
• ❌ Force your installer to redo work or provide refunds
• ❌ Approve or deny claims of defective installation
• ❌ Act as arbitrator or mediator with binding authority

8.2 Resolving Disputes with Your Installer

If you and your installer cannot resolve a dispute:

1. Direct Negotiation - Attempt to resolve the issue directly with your installer (Platform encourages this)
2. Third-Party Mediation - Hire an independent mediator (customer and installer split cost)
3. Small Claims Court - File a claim in small claims court in your jurisdiction
4. Binding Arbitration - If your installer agreement includes arbitration, follow that process

Platform is NOT a party to disputes between you and your installer.

8.3 NCR Process (BYOI Certified Only)

For BYOI Certified customers, you may file a Non-Conformance Report (NCR) for quality issues:

• See Section 6.2 for NCR process details
• NCR is for documentation and quality tracking, not binding dispute resolution

8.4 Platform Not Liable for Installation Issues

You acknowledge and agree that:

• Platform is NOT liable for installer negligence, property damage, or personal injury caused by your installer
• Platform is NOT liable for substandard installation, building code violations, or warranty claims
• Your recourse for installation issues is against your installer or your installer's insurance, NOT Platform

9. Customer Indemnification

9.1 You Indemnify Platform

You agree to indemnify, defend, and hold harmless Carpet Installers Direct, its owners, employees, and agents from any claims, lawsuits, damages, or expenses (including attorney fees) arising from:

1. Your installer's acts or omissions (negligence, property damage, personal injury, etc.)
2. Disputes between you and your installer regarding installation quality, payment, or timeline
3. Your installer's violation of building codes, licensing requirements, or industry standards
4. Your failure to supervise or manage your installer
5. Any misrepresentation you make to Platform about your installer

Example: If your installer damages your property during installation and you sue Platform, you agree to cover Platform's legal defense costs and any settlement or judgment.

9.2 Installer is NOT Platform's Agent

You acknowledge that:

• Your installer is an independent contractor you hired
• Your installer is NOT an employee or agent of Platform
• Platform has NO control over your installer's work methods, schedule, or quality
• Any installer negligence is YOUR responsibility, not Platform's

10. Liability Limitations

10.1 Platform's Maximum Liability

Platform's total liability under this Agreement is limited to the amount you paid for materials and the coordination fee (materials cost + 10% markup + coordination fee).

Platform is NOT liable for:

• Installer's workmanship or installation errors
• Property damage caused by installer (covered by installer's insurance, if any)
• Personal injury caused by installer (covered by installer's insurance, if any)
• Consequential damages (lost time, alternative housing, emotional distress, etc.)
• Punitive damages
• Any damages exceeding the amount paid to Platform

Example: If you paid Platform $3,000 for materials + $149 coordination fee, Platform's maximum liability is $3,149. You cannot recover more than this amount from Platform regardless of damages incurred.

10.2 No Guarantees or Warranties

Platform makes NO guarantees or warranties regarding:

• Your installer's quality of work
• Whether your installer is properly licensed for your specific project
• Whether your installer's insurance covers your specific project
• Installation outcomes or durability

The only warranty is the manufacturer's warranty on the carpet materials (see Section 11).

11. Materials Warranty and Returns

11.1 Manufacturer's Warranty

Carpet materials are covered by the manufacturer's warranty only (typically 1-10 years depending on product). Warranty covers:

• Manufacturing defects (color variation, backing separation, excessive shedding)
• Material quality issues present at time of manufacture

Warranty does NOT cover:

• Installation errors (improper seaming, adhesive failure, etc.)
• Normal wear and tear
• Damage caused by moisture, pets, or improper maintenance

11.2 Return Policy for Materials

You may return materials for a refund if:

1. Manufacturing defect discovered within 30 days of delivery (not installation errors)
2. Wrong product shipped (Platform error)
3. Damaged in shipping (reported within 48 hours of delivery)

Return policy does NOT cover:

• ❌ Installation errors or poor workmanship
• ❌ Customer changed mind after installation began
• ❌ Color mismatch due to lighting or screen calibration (always order samples first)
• ❌ Custom-cut materials (cutting diagram was provided; no returns)

11.3 No Refunds for Installation Issues

Platform does NOT provide refunds for installation issues, including:

• Poor seaming, wrinkles, or buckling (installer error)
• Adhesive failure or delamination (installer error)
• Building code violations (installer responsibility)
• Customer dissatisfaction with installer's work

Your recourse is against your installer or your installer's insurance, NOT Platform.

12. Limitation of Liability and Disclaimers

12.1 AS-IS Coordination Services

Coordination services are provided "AS IS" without warranty of any kind. Platform does not guarantee:

• Specification packet will prevent all installation errors
• Delivery will occur on the exact date scheduled (carrier delays beyond Platform's control)
• Credential verification will prevent installer negligence

12.2 No Consequential Damages

Platform is NOT liable for consequential damages, including:

• Lost time or wages
• Cost of alternative housing during installation delays
• Damage to other property (furniture, walls, etc.)
• Emotional distress

12.3 Georgia Law Governs

This Agreement is governed by Georgia law. Any disputes between you and Platform (not between you and your installer) will be resolved in Georgia courts or via arbitration (see Dispute Resolution & Arbitration Agreement).

13. Independent Contractor Relationship

13.1 Your Installer is NOT Platform's Contractor

You acknowledge that:

• You hired your installer; Platform did not assign or recommend your installer
• Your installer is an independent contractor working for YOU, not Platform
• Platform has NO employer-employee relationship with your installer
• Platform does NOT:
  • Pay your installer
  • Supervise your installer's work
  • Control your installer's methods or schedule
  • Provide tools, equipment, or materials to your installer (beyond the carpet you purchased)

13.2 Worker Classification

For tax and legal purposes:

• Your installer is YOUR independent contractor
• You are responsible for any tax forms (1099-NEC) if required
• Platform is NOT responsible for your installer's taxes, workers' compensation, or unemployment insurance

14. Data Privacy and Communications

14.1 Information Sharing

By accepting this Agreement, you consent to Platform sharing the following information with your installer:

• Your name, phone number, and email
• Delivery address
• Specification packet (cutting diagram, installation instructions)
• Delivery date and tracking information

Platform will NOT share:

• Your payment information (credit card, bank account)
• Other personal information not necessary for coordination

14.2 Installer Credential Submission

Your installer submits their own credentials directly to Platform via a secure link. You represent that:

• You have provided accurate contact information for your installer
• Your installer is aware that Platform will contact them for credential verification

15. Modifications and Amendments

15.1 Contract Changes

Platform may update this Agreement by:

1. Posting the updated version at [website URL]
2. Incrementing the version number
3. Notifying you via email if you have an account

Continued use of coordination services after changes indicates acceptance.

15.2 No Verbal Modifications

This Agreement may NOT be modified by verbal agreements, emails, or phone calls. Only written amendments signed by both parties are binding.

16. Termination

16.1 Customer May Cancel

You may cancel this Agreement:

• Within 24 hours of purchase - Full refund (materials + coordination fee), provided specification packet has not been sent
• After 24 hours, before materials ship - Refund of materials cost, coordination fee retained
• After materials ship - No refund (materials and coordination fee retained)

16.2 Platform May Terminate

Platform may terminate this Agreement if:

• You provide false information about your installer
• You misuse coordination services (harassment, fraud)
• You violate Platform Terms of Service

If Platform terminates for your breach, no refund is provided.

17. Entire Agreement and Severability

17.1 Entire Agreement

This Agreement, together with:

• Platform Terms of Service
• Privacy Policy
• Payment Processing Terms
• Dispute Resolution & Arbitration Agreement
• FCRA Disclosure (for background checks)
• Installer Certification Terms (for Certified Installers)

constitutes the entire agreement between you and Platform regarding BYOI coordination services.

17.2 Severability

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full effect.

18. Contact Information

For questions about this Agreement or coordination services:

Carpet Installers Direct
Email: legal@carpetinstallersdirect.com
Phone: [Phone Number]
Address: [Physical Address, Georgia]
Business Hours: Monday-Friday, 9 AM - 5 PM EST

19. Acknowledgment and Acceptance

By checking the acceptance box at checkout, you acknowledge that:

1. ✅ You have read and understood this entire Agreement
2. ✅ You understand Platform verifies credentials only, NOT installer competence
3. ✅ You understand Platform does NOT guarantee installation quality
4. ✅ You are solely responsible for hiring, supervising, and managing your installer
5. ✅ You indemnify Platform from claims arising from your installer's acts
6. ✅ Your recourse for installation issues is against your installer, NOT Platform
7. ✅ The coordination fee is non-refundable once the specification packet is delivered
8. ✅ You agree to resolve disputes with Platform via arbitration (see Dispute Resolution Agreement)
9. ✅ Your installer will submit their own credentials via secure link (FCRA compliant)
10. ✅ For BYOI Certified: You understand the QMA and NCR process

CRITICAL DISCLAIMER - READ CAREFULLY:

Carpet Installers Direct verifies installer credentials ONLY (license, insurance, background check for Certified tier). We do NOT guarantee installer competence, quality of work, or installation outcomes. Customer is solely responsible for hiring, supervising, and managing their installer. Carpet Installers Direct is NOT liable for installer negligence, property damage, personal injury, or substandard work. Customer indemnifies Platform from all claims arising from installer's acts or omissions.

Effective Date: December 29, 2025
Version: 2.0
Document ID: BYOI-AGR-2025-v2.0

Attorney Review Notes

⚠️ IMPORTANT: This document is a template and should be reviewed by a Georgia-licensed attorney before use. Key areas requiring legal review:

1. Indemnification clause (Section 9) - Ensure enforceable under Georgia law
2. Liability limitations (Section 10) - Verify caps are reasonable and enforceable
3. Independent contractor classification (Section 13) - Confirm language aligns with DOL tests
4. Arbitration integration (Section 12.3) - Ensure consistent with separate Arbitration Agreement
5. Consumer protection compliance - Verify meets Georgia Fair Business Practices Act requirements
6. FCRA compliance - Verify credential verification process meets FCRA requirements
7. QMA/NCR process - Ensure Quality Management Agreement and NCR process are clearly defined

Recommended attorney budget: $300-500 for BYOI Agreement review and customization